Search results for "be proactive"

Avoid the Apology Tour, Be Proactive

forgive on Miscellaneous

http://associationsnow.com - We all make mistakes—it’s human nature. But often, how we react to those mistakes is what’s important.



That’s the focus of the third annual Temkin Forgiveness Ratings, a study examining the likelihood that a consumer will forgive a company if it makes a mistake. Advantage Rent A Car and USAA earned the most forgiveness from their customers, according to the survey of 10,000 U.S. consumers and 246 companies across 19 industries. Television service providers, internet service providers, and wi

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